If you have questions about your Great Southern Life Policy, require assistance, or need to report a claim, please contact customer service by phone at (800) 231-0801 ext 8502, or by email at dlcustomer.service@americo.com. Correspondence may be sent to one of the following addresses: General Delivery P.O Box 410288 Kansas City, MO 64141 Overnight Mail 300 West 11th St Kansas City, MO 64105